Refund Policy
Refund Policy
Last updated: 14th Aug 2026
At Careerzooom, our goal is to make sure you're genuinely happy with your CV, cover letter, or profile before your project is considered complete. Because our services involve real, personalized expert work, not a product that can be "returned" . Please read this policy carefully before placing an order.
Do you offer refunds?
Careerzooom does not offer monetary refunds on any of our services. Our services are personalized, expert-delivered work products, not tangible or resellable goods, and cannot be "returned" once work has begun. The only exception to this is our 60-Day Interview Guarantee, described below.
What happens if I'm not happy with my CV?
If you're not satisfied with your CV, cover letter, or profile during the drafting or revision process, we will assign you a new expert writer to work with you from the ground up, at no additional cost, until you're satisfied with the outcome.
When is my document considered final?
Any career document including but not limited to CV Writing, CV Editing, Visual Resume, Cover Letter Writing, and LinkedIn Profile Writing will be considered final and complete if we do not receive any feedback, revision requests, or response from you within 2 weeks of our last communication to you. At that point, the service is treated as successfully delivered, and no further revisions or refund claims can be made on that document.
What counts as "the service"?
The service includes the complete drafting, revision, and delivery process for your CV, cover letter, LinkedIn profile, or other purchased document, provided in your chosen file format(s) (typically MS Word and/or PDF), up to the point of finalization described above.
What if I decide to pause or cancel my order partway through?
Orders are full and final once placed. We do not provide refunds for services that are unused, paused, put on hold, or withdrawn partway through by the client.
What if I get a job offer, or my personal circumstances change, right after placing my order?
Refunds are not provided if you receive a job offer, no longer require the service, or experience any change in personal circumstances after placing your order. Once an order is placed, our writers begin allocating time and resources to your project, and this holds regardless of whether you ultimately go on to use the completed document. We're always happy to hold your delivered documents on file for future use, should your situation change again down the line.
Do you refund CV Distribution, Job Search Management, or LinkedIn Promotion services?
No. These services are not eligible for refunds, for the following reasons:
CV Distribution is an outreach service. We send your CV to relevant employers and recruiters on your behalf. Whether or not employers respond, or whether outreach leads to interview calls, is outside our control and does not indicate the service was ineffective. We guarantee the delivery effort, not the response rate.
Job Search Management and LinkedIn Promotion are ongoing advisory and execution services. Once work has begun, the effort delivered cannot be "returned," and refunds are not issued.
Do you guarantee interviews or employer responses?
We do not guarantee, promise, or warrant any specific number of employer responses or job offers as a result of any of our services, including CV Distribution. Outcomes depend on your qualifications, the job market, and employer decisions, all of which are outside our control. Our CV Writing service does include a 60-Day Interview Guarantee, explained in detail below.
60-Day Interview Guarantee
What is the 60-Day Interview Guarantee?
This is not a refund policy — it's a quality assurance commitment. If you do not receive any interview calls within 60 days of receiving your final CV, and you have used it to make genuine job applications, we will rewrite your CV free of charge, using a different senior writer, to address any gaps identified.
When would a refund apply instead of a rewrite?
A refund under this guarantee is only considered in the rare case where your CV is independently confirmed to be genuinely faulty, meaning a verified, genuine recruitment company (see definition below) has reviewed your CV and provided specific, documented feedback that it does not meet professional hiring standards. This is an uncommon outcome; in such unlikely case, a rewrite fully resolves the issue.
What counts as a "genuine recruitment company" for this purpose?
A genuine recruitment company is a licensed staffing or recruitment agency that earns its revenue by placing candidates with employers, not a company that sells CV writing, resume review, or CV scoring services. Feedback from any company that offers CV writing, editing, or "ATS scoring" as a paid product will not be accepted as evidence under this guarantee, as such companies have a direct financial incentive to rate outside CVs poorly.
Do you accept ATS or "resume score" results from tools like JobScan, TopResume, or similar sites?
No. We do not accept ATS compatibility scores, resume grades, or scan results from third-party resume-scoring websites or tools as evidence of a faulty CV. These platforms are commercial products designed to sell their own CV writing or optimization services, and their scoring criteria are not independently verified or standardized. Our writers already build every CV to be ATS-compliant with the applicant tracking systems used by real Gulf employers, and a low score from an unrelated third-party tool does not reflect how your CV performs with actual employer systems.
What do I need to provide to claim this guarantee?
To request a review under the 60-Day Interview Guarantee, please provide:
A record of the roles you applied to and the dates of application (minimum 15 relevant applications within the 60-day period)
Confirmation that applications were made using the final CV we delivered, without significant unapproved edits
If claiming CV fault specifically: written feedback from a genuine recruitment company as defined above
Our team will review your submission and respond within 7 business days with either a rewrite plan or, in confirmed fault cases, refund next steps.
What if there's a genuine error on Careerzooom's part (e.g., wrong document sent, or an order not delivered)?
If you believe there's been a genuine service delivery error, for example, you did not receive your completed document, or the wrong file was sent, please contact us at support@careerzooom.ae within 7 days of the issue, and we'll investigate and make it right.
Who do I contact with questions about this policy?
Email us anytime at support@careerzooom.ae, we're happy to talk through anything before you order, so there are no surprises after.